Building eProcurement that people actually use

Most public-sector eProcurement projects fail the same way: the software works, the users don't adopt it, and eighteen months later the department is running parallel spreadsheets. The technology is rarely the problem.

What actually moves adoption

• Design the workflow with the buyers, not the auditors. Compliance is a constraint, not a starting point. Start with the person raising the requisition and design outward.
• Reduce the number of screens before you add features. Every extra screen is an adoption tax.
• Ship reporting on day one. Managers who cannot see spend in real time will not champion the system.
• Train in cohorts, not seminars. Small groups, live data, and a named facilitator inside each department.

Procurement is a people problem wearing a software costume. Treat it that way and the platform becomes invisible in the best sense.